Tender Details

Country: Canada
Summary: Secret Shopper Program (21-00080)
CAT Ref No: 49227726
Deadline: 22 Jan 2021
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: 21-00080
Purchaser's Detail:
Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details.
Login to see details
Description:
Tender are invited for The CRTC is seeking to engage a firm that can collect high quality data using reasonable and believable scenarios. The project must use a mixed-methods research design that gathers both quantitative qualitative data from secret shoppers about how telecommunications and broadcasting products and/or services (Communications Services) are sold.The CRTC-s primary research objective is to gain a better understanding of how front-line employees of the Service Providers sell Communications Services and how consumers experience the sales process to assist the CRTC in its decision-making process regarding misleading or aggressive sales practices. This project must be able to answer the following questions:How are Communications Services sold to secret shoppers? Is communication (verbal, written, and/or electronic) during the sales process perceived as clear, simple, and not misleading from the perspective of secret shoppers? Are there observable similarities and differences in how different Communications services are sold to consumers with a diverse range of demographic backgrounds, including consumers who may be more vulnerable due to their age, a disability, or a language barrier?
Get notifications for this tender notice:Email notification RSS feed Atom feedFor more information on notifications, visit the Follow Opportunities page.Find out who is interested in this tenderAre you looking for partnering opportunities or thinking about bidding? Find out ...
Documents:

If you are registered member, kindly login to view full details of this tender notice:

Secret Shopper Program (21-00080) - Canada Tender

The CANADIAN RADIO TELEVISION AND TELECOMMUNICATIONS COMMISSION, a Government sector organization in Canada, has announced a new tender for Secret Shopper Program (21-00080). This tender is published on CanadaTenders under CAT Ref No: 49227726 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2021-01-22.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.