Tender Details

Country: Canada
Summary: Red Deer Polytechnic - Information Technology Service Management…
CAT Ref No: 112945684
Deadline: 29 Jan 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: AB-2025-00173
Purchaser's Detail:
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Description:
The purpose of this RFI is to gain an understanding of the types of IT Service Management Solutions available for post-secondary institutions. The solution should include modules for Service Desk, Incident Management, Change Management, Problem Management, Knowledge Management, Service Catalogue, Self-Service Portal, Configuration Management Database (CMDB), SLA Management, and Reporting and Analytics.The current Service and Asset Management tool is nearing its end-of-life, making it essential to maintain a sustainable and high-quality level of service for users. While the preferred solution is a SaaS (Software as a Service) model, on-premise options will also be considered.The outcome of the RFI is to obtain information to support the development of a proposal for a new solution to present to the RDP Executive team, with the expectation that implementing the IT Service Management Solutions would provide efficiencies in IT Services and Asset Management. The information received will assist RDP in defining its requirements. RDP has not yet defined any implementation timelines for the IT Service Management Solutions.
Documents:

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Red Deer Polytechnic - Information Technology Service Management… - Canada Tender

The RED DEER POLYTECHNIC, a Government sector organization in Canada, has announced a new tender for Red Deer Polytechnic - Information Technology Service Management…. This tender is published on CanadaTenders under CAT Ref No: 112945684 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-01-29.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.