Tender Details

Country: Canada
Summary: Information Technology Service Management (Itsm) Solution
CAT Ref No: 117057388
Deadline: 23 Apr 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: BCRFIQ_25-055
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Description:
Request for Information and Qualifications
RFIQ No. 25-055
Information Technology Service Management (ITSM) Solution

The purpose of this RFIQ is to collect comprehensive information from IT Service Management Solution providers regarding the capabilities, features, and pricing of a new ITSM solution to replace the City's current system. The new solution should offer enhanced automation, more robust reporting, and better integration with other IT tools, facilitating quicker incident resolution and proactive service delivery. Additionally, it aims to boost user satisfaction by providing more intuitive self-service options and increased visibility into service performance.Key DatesRFP Issue DateMonday, March 31, 2025Deadline for Questions
Send questions to: bid@coquitlam.ca referencing the RFP name and number.2:00 PM (local time)
Tuesday, April 15, 2025Deadline for Issuing AddendaThursday, April 17, 2025Submission Deadline2:00 PM (local time)
Wednesday, April 23, 2025
Questions
Send questions to: bid@coquitlam.ca referencing the RFIQ name and number.

Addenda
Respondents are required to check the City-s website for any updated information and addenda issued before the closing date at the following website address: https://www.coquitlam.ca/140/Bid-Opportunities

Obtaining RFIQ Documents
RFIQ Documents are available for downloading from the City of Coquitlam website: https://www.coquitlam.ca/140/Bid-Opportunities

Printing of R...
Documents:

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Information Technology Service Management (Itsm) Solution - Canada Tender

The CITY OF COQUITLAM, a Government sector organization in Canada, has announced a new tender for Information Technology Service Management (Itsm) Solution. This tender is published on CanadaTenders under CAT Ref No: 117057388 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-04-23.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.