Tender Details

Country: Canada
Summary: Hosted Contact Centre Solution
CAT Ref No: 83770910
Deadline: 29 Jun 2023
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: COR6197
Purchaser's Detail:
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Description:
The competition detail and documents are currently available at https://sasktenders.ca/Content/Public/Search.aspx?CompetitionNumber=COR6197Submissions marked "COR6197 - Hosted Contact Centre Solution (Telephony)" will be received by the City of Regina, Procurement Branch, 2476 Victoria Avenue, P.O. Box 1790, Regina, Saskatchewan, S4P 3C8, no later than 2:00 p.m. Central Standard Time, on June 29, 2023.This solicitation describes a requirement for a contact centre management system including, but not limited to, the following services: interactive voice response (IVR) call recording and tracking, automatic call distribution (ACD), automated attendant to assist with call routing, work force management (WFM) with scheduling tool, and reporting from any location with a phone and internet connection. The system must have Computer Telephony Integration (CTI) functionality to integrate with Salesforce CRM (CRM).The City prefers a Software-as-a-Service (SaaS) delivery method.The City will consider all eligible responsive proposals and requests that each proposal demonstrate how it:(i) complies with the City-s requirements;(ii) shows the best value to the City; and(iii) achieves the City-s existing goals;Otherwise indicated, and subject to applicable exceptions and exclusions, this procurement is covered by:Chapter 5 of the Canadian Free Trade AgreementChapter 19 of the Comprehensive Economic and Trade AgreementArticle 14 of the New West Partnership Trade AgreementThere will not be a ...
Documents:

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Hosted Contact Centre Solution - Canada Tender

The SASKATCHEWAN, a Government sector organization in Canada, has announced a new tender for Hosted Contact Centre Solution. This tender is published on CanadaTenders under CAT Ref No: 83770910 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2023-06-29.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.