Tender Details

Country: Canada
Summary: Customer Service & Service Level Agreement
CAT Ref No: 106116655
Deadline: 27 Sep 2024
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: 1001
Purchaser's Detail:
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Description:
The Alberta Municipal Health and Safety Association (AMHSA) is an educational not-for-profit organization that promotes the knowledge of health, safety, and environment in the workplace. Our mission is to guide municipal employers and workers in implementing effective HSE management systems, data-driven prevention campaigns, and to support the effective transfer of knowledge through in-person/virtual instructor-led training and self-paced learning. Our mandate is to provide meaningful health, safety, and environmental training and education programs to our members in a cost effective manner.
AMHSA has recently become an IACET Accredited Provider (https://iacet.org) and must maintain compliance of our processes against the accreditation standard.
Service Level Agreement
The first step is the creation of a Service Level Agreement (SLA) to match processes and tracking metrics. This SLA will encompass processes across the organization to ensure we are offering a high-level experience to our members. The SLA is a critical document that sets expectation of service (internal and external) levels, issue resolutions, etc. AMHSA does not have internal expertise on the creation of an SLA and will engage a SME to assist as part of this project.
- Technology AMHSA is actively researching implementing Zendesk (Suite Growth / Suite Professional) technology solutions to assist in the ongoing usage and tracking of the SLA.
Note that this work is OUT OF SCOPE for this Request fo...
Documents:

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Customer Service & Service Level Agreement - Canada Tender

The BIDS&TENDERS, a Government sector organization in Canada, has announced a new tender for Customer Service & Service Level Agreement. This tender is published on CanadaTenders under CAT Ref No: 106116655 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2024-09-27.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.