Customer Relationship Management Solution Tender

Notice for Customer Relationship Management Solution in Canada. The reference ID of the tender is 134828112 and it is closing on 27 Feb 2026.

Tender Details

Country: Canada
Summary: Customer Relationship Management Solution
CAT Ref No: 134828112
Deadline: 27 Feb 2026
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: RFP2026-1
Purchaser's Detail:
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Description:
The Municipality of Clarington (the Municipality) invites qualified Proponents with demonstrated expertise, resources, and experience in the provision, implementation, and support of a Microsoft Dynamics 365 Customer Relationship Management (CRM) solution that meets the Municipality-s operational, technical, security, and service delivery requirements.
The scope of work includes the planning, design, configuration, implementation, integration(s), testing, and transition to a Microsoft Dynamics 365-based CRM solution, along with initial setup and go-live activities. The scope also includes 3 months post-implementation support, maintenance, and knowledge transfer services
The CRM solution is intended to support consistent customer intake, case and service request management, internal workflows, reporting, and integration with existing municipal systems. The work shall be completed in accordance with the scope of work and requirements identified in the RFP documents and attachments.
The Municipality intends to award the contract based on the proposal which best supports the Municipality-s requirements.
Documents:

Tender Notice

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Customer Relationship Management Solution - Canada Tender

The MUNICIPALITY OF CLARINGTON, a Government sector organization in Canada, has announced a new tender for Customer Relationship Management Solution. This tender is published on CanadaTenders under CAT Ref No: 134828112 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2026-02-27.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.

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