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Cudic Call Centre Standby Provider

CanadaTenders notice for Cudic Call Centre Standby Provider. The reference ID of the tender is 68651436 and it is closing on 02 Aug 2022.

Tender Details

  • Country: Canada
  • Summary: Cudic Call Centre Standby Provider
  • CAT Ref No: 68651436
  • Deadline: 02 Aug 2022
  • Financier: Self Financed
  • Purchaser Ownership: Government
  • Tender Value: Refer Document
  • Notice Type: Tender
  • Document Ref. No.: 00003141609
  • Purchaser's Detail:
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  • Description:
  • CUDIC Call Centre Standby Provider
    Solicitation Type : RFP - Request for Proposal (Formal)
    Solicitation Number : ON-0002020
    Location : British Columbia
    Purchase Type : Not Stated

    Description : The purpose of this Request for Proposal (RFP) is to advise the business community of this opportunity to work with BCFSA to continually improve its communication process to engage with credit union members and the public. In particular, the purpose of this RFP is to select a qualified Proponent, to establish a standby agreement with BCFSA, to provide sufficient operators and infrastructure for handling large call and email volumes arising from queries from depositors and members of the general public in the event of a credit union failure. The call centre operators will be provided with a script and a number of frequently asked questions that depositors and the general public may ask. Questions beyond the scope of the script and the frequently asked questions (FAQs) will be directed to BCFSA for response. The Proponent will be required to record and archive call centre inquiries in paper or digital format and review daily inquiries for trends in order to detect patterns so that BCFSA can update the FAQs for all channels; have an interactive voice response system in place to direct and screen calls and provide information to callers and a mailbox where messages may be left in the event of high call volumes; have a call centre hierarchy where calls are filtered ...
  • Documents:

 Tender Notice

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Cudic Call Centre Standby Provider - Canada Tender

The BC FINANCIAL SERVICES AUTHORITY, a Government sector organization in Canada, has announced a new tender for Cudic Call Centre Standby Provider. This tender is published on CanadaTenders under CAT Ref No: 68651436 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2022-08-02.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.

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