- Country: Canada
- Summary: Contact Centre Solution Services Ircc/Cra
- CAT Ref No: 113280662
- Deadline: 13 Feb 2025
- Financier: Self Financed
- Purchaser Ownership: Government
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: BPM023027
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- Description:
- NOTICE OF PROPOSED PROCUREMENT (NPP)
Shared Services Canada
Chief Financial Officer and Procurement Branch (CFOPB)
99 Metcalfe Street
Ottawa, Ontario,
K0A 0C3
Immigration, Refugees and Citizenship Canada (IRCC) and Canada Revenue Agency (CRA) Contact Centre Services (CCS), Request for Proposal (RFP) - Government Contact Centre Services (GCCS) - Stream 2: Contact Centre as a Service (CCaaS) Supply Arrangement (SA)
This requirement is for: Shared Services Canada on behalf of its clients and partners. The initial clients under this requirement are IRCC and CRA with SSC itself. The intent of the RFP is to solicit vendor response for two bid opportunities within this RFP. However, SSC may choose to use the IRCC Contract for some or all of its clients and may use alternative means to provide the same or similar services.
This requirement is open only to those supply arrangement holders under Government Contact Centre Services (GCCS) Supply Arrangement who qualified under the following streams and categories:
Stream 2: Contact Centre as a Service (CCaaS) Supply Arrangement (SA).
The following SA Holders have been invited to submit a proposal:
- Avaya Canada Corp.
- Bell Canada
- Five9 Inc.
- OnX Canada Inc.
- TTEC Canada Solutions Inc.
Description of the Requirement:
Shared Services Canada has a requirement for Contact Centre as a Service (CCaaS) a public cloud-based solution that will provide the Government of Canada with the lates... - Documents:
bpm023027-ircc-cra-ccaas-npp-english.pdf
bpm023027-ircc_cra-ccaas-npp-french.pdf
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CLICK HERE TO LOGINContact Centre Solution Services Ircc/Cra - Canada Tender
The SSC, a Government sector organization in Canada, has announced a new tender for Contact Centre Solution Services Ircc/Cra. This tender is published on CanadaTenders under CAT Ref No: 113280662 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-02-13.
The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.
