Tender Details

Country: Canada
Summary: Contact Center Software Solution and Implementation Services
CAT Ref No: 112839245
Deadline: 03 Feb 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: RFP # IT-0252-2425-LB
Purchaser's Detail:
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Description:
University of Manitoba (UM) has initiated a project to select and implement a new contact center solution. The intent of this RFP is to select a new contact center software solution and implementation services that will enable a transition from an existing on-premise contact center solution to a modern contact center as a service (CCaaS) or Digital Customer Service (DCS) platform. A current state assessment to identify pain points and opportunities was completed and helped inform the functional and non-functional requirements for the project. Together, the Successful Offeror and the UM project team will develop a comprehensive project plan that outlines how UM will move from current to desired state. UM expects to contract with the Software Provider and the Implementer under separate contracts, unless the Software Provider is providing their own implementation services. UM will not contract with any third-party suppliers or re-sellers of this software and will deem any proposals that fail to comply with this requirement as non-compliant and exclude them from this competition. Therefore, there will be 2 potential scenarios to offer on under this RFP: 1. The Software Provider offers on and provides both the Software and the implementation services, and the resulting contract is with the Software Provider; or 2. The Software Provider and Implementer submit a joint proposal, but the Software Provider only offers on the software portion of the RFP, and the Implementer offers on th...
Documents:

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Contact Center Software Solution and Implementation Services - Canada Tender

The UNIVERSITY OF MANITOBA, a Government sector organization in Canada, has announced a new tender for Contact Center Software Solution and Implementation Services. This tender is published on CanadaTenders under CAT Ref No: 112839245 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-02-03.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.