Tender Details

Country: Canada
Summary: Contact Center Services - Prevention and Safety
CAT Ref No: 123986816
Deadline: 03 Sep 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: CRC 25-21
Purchaser's Detail:
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Description:
The Canadian Red Cross (“CRC”) is soliciting information from industry so that it may select a Canadian-based service provider to provide high-quality client service support, to manage inbound and outbound communications, support digital inquiries, and enhance customer experience through the integration of technology and Artificial intelligence (AI). The contractor will be supporting the Prevention and Safety vertical, which includes potential and actual first aid training students, instructors and training partners. CRC is looking at putting in place a three (3) year term agreement (with the possibility for two one-year extensions) with the selected vendor. The purpose of this RFP is to source a new Canadian contact center agency to provide client services to CRC Prevention and Safety customers including, without limitation former, current and potential first aid and safety learners, instructors, training partners, corporate customers and members of the general public. The goal is to enhance the customer experience, improve service delivery, and support CRC-s mission through responsive, professional, and technology-enabled client services. The Successful Bidder is expected to impr...
Documents:

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Contact Center Services - Prevention and Safety - Canada Tender

The CANADIAN RED CROSS, a Government sector organization in Canada, has announced a new tender for Contact Center Services - Prevention and Safety. This tender is published on CanadaTenders under CAT Ref No: 123986816 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-09-03.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.