Tender Details

Country: Canada
Summary: Contact Center as a Service and Implementation Services
CAT Ref No: 127130527
Deadline: 24 Oct 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: 2025-052
Purchaser's Detail:
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Description:
This Request for Proposals (the “RFP”) is an invitation by the City to submit non-binding proposals for the provision of Contact Center as a Service and Implementation Services (the Deliverables) as set out in this section of the RFP. The selected Proponent will be requested to enter into negotiations for an agreement with the City for the provision of the Deliverables.

The Scope of the implementation services includes onboarding 2 departments onto the Contact Center solution. The City reserves the right to either utilize the services of the successful Proponent on related foreseen work to assist with onboarding additional City departments subject to the successful Proponent-s performance and successful negotiation, to complete the work with internal City resources, or return to the market with a new Request for Proposal document when in the City-s best interest. The City may utilize the successful proponent for additional work for a period of one year following the completion of Scope as described in this RFP.
Documents:

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Contact Center as a Service and Implementation Services - Canada Tender

The CITY OF RED DEER, a Government sector organization in Canada, has announced a new tender for Contact Center as a Service and Implementation Services. This tender is published on CanadaTenders under CAT Ref No: 127130527 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-10-24.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.