Cloud-Based Contact Centre as a Service (Ccaas) Tender

Notice for Cloud-Based Contact Centre as a Service (Ccaas) in Canada. The reference ID of the tender is 112059990 and it is closing on 14 Jan 2025.

Tender Details

Country: Canada
Summary: Cloud-Based Contact Centre as a Service (Ccaas)
CAT Ref No: 112059990
Deadline: 14 Jan 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: tender_17837
Purchaser's Detail:
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Description:
The Ministry of Public and Business Service Delivery and Procurement (the “Ministry") is establishing a Cloud Contact Centre as a Service (CCaaS) Enterprise Vendor of Record (VOR) Arrangement for the provision of a single Vendor to be the Managed Service Provider (MSP) that will provide an integrated solution, delivered as a Software as a Service (SaaS), with the following cloud capabilities and services listed below:

• Contact Centre as a Service (CCaaS)
• Workforce Management (WFM)
• Quality Management (QM)
• Customer Relationship Management (CRM) and Knowledge Management (KM)
• Professional Services

The MSP assumes responsibility for delivering the described deliverables in this document, alongside the associated Schedules and Appendices contained within this RFB.

Bidders are required to submit bids for all categories, and the evaluation and award process will be conducted collectively for all categories.
Documents:

Tender Notice

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Cloud-Based Contact Centre as a Service (Ccaas) - Canada Tender

The MINISTRY OF PUBLIC AND BUSINESS SERVICE DELIVERY AND PROCUREMENT, a Government sector organization in Canada, has announced a new tender for Cloud-Based Contact Centre as a Service (Ccaas). This tender is published on CanadaTenders under CAT Ref No: 112059990 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-01-14.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.

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