Call Centre As A Service Solution And Implementation Tender
Notice for Call Centre As A Service Solution And Implementation -26Its-Rfp008 in Canada. The reference ID of the tender is 138613396 and it is closing on 17 Apr 2026.
Tender Details
- Country: Canada
- Summary: Call Centre As A Service Solution And Implementation -26Its-Rfp008
- CAT Ref No: 138613396
- Deadline: 17 Apr 2026
- Financier: Self Financed
- Purchaser Ownership: Government
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: 227216
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- Description:
- The British Columbia Pension Corporation is seeking to modernize its contact centre operations by procuring an enterprise-grade cloud-native Contact Centre as a Service (CCaaS) platform. The Corporation currently operates a cloud-based contact centre solution and seeks to replace it with a modern, cloud-native omnichannel CCaaS platform that will support its 600+ staff and serve its members, employers, and benefit administrators across British Columbia. The new platform should deliver an integrated agent experience, advanced workforce engagement management capabilities, real-time analytics, automation capabilities and enterprise security controls aligned with BC FOIPPA and Canadian data residency requirements. The new solution will operate within a broader enterprise ecosystem and support secure, scalable integration with existing systems, including Microsoft 365, Azure Active Directory, CRM platforms, workforce management tools, and other business applications. This will enable the Corporation to improve service delivery to its members, modernize its internal operations, and establish a foundation for ongoing digital transformation The Corporation has completed extensive market research and requirements validation, including the use of independent analyst research. As a result, the Corporation has determined that the following Contact Centre as a Service (CCaaS) platforms are capable of meeting its functional, technical, and strategic requirements: Genesys Cloud CX Five9 NIC...
- Documents:
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CLICK HERE TO LOGINCall Centre As A Service Solution And Implementation -26Its-Rfp008 - Canada Tender
The BRITISH COLUMBIA PENSION CORPORATION, a Government sector organization in Canada, has announced a new tender for Call Centre As A Service Solution And Implementation -26Its-Rfp008. This tender is published on CanadaTenders under CAT Ref No: 138613396 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2026-04-17.
The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.
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