Tender Details

Country: Canada
Summary: 2025Rfp000266 - Service Management Platform
CAT Ref No: 116768092
Deadline: 25 Apr 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: AB-2025-02258
Purchaser's Detail:
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Description:
The Calgary Board of Education (CBE) invests in Service Transformation in order to support continued improvements in the delivery of services and supports to schools and Service Units within the organization. One of the ways Service Transformation does this is through the development of an EnterpriseService Desk in the CBE. Currently, the CBE Service Desk delivers services on behalf of Service Owners in Finance and Technology with discovery and assessment underway with future lines of business. The Service Desk uses a service brokering model in order to design effective service delivery incollaboration with service owners. Currently, there are roughly 50 defined service requests along with incident, change and other service request delivery through front line analysts. The CBE is soliciting responses to this Request for Proposal (RFP) for an Enterprise Service Management and AssetManagement solution that is delivered under a Software-as-a-Service (SaaS), hosted, or On-Premises model. Software as a service is preferred. The CBE Enterprise Service Desk is a part of our Service Transformation work to improve service delivery by increasing efficiency and effectiveness through theuse of technology and process improvements.
Documents:

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2025Rfp000266 - Service Management Platform - Canada Tender

The CALGARY BOARD OF EDUCATION, a Government sector organization in Canada, has announced a new tender for 2025Rfp000266 - Service Management Platform. This tender is published on CanadaTenders under CAT Ref No: 116768092 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-04-25.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.